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What business communication and collaboration software do IT pros prefer?

Skype for Business

While email remains the primary method of communication between users, many users and companies are experimenting or committing to alternative means such as Slack or Google Hangouts. While these methods have additional benefits and limitations, Skype for Business is favoured by larger firms due to the focus on security, manageability and reliability.

“When it comes to electronic communications at work, email is the seasoned old-timer.” announced a report from the IT & Marketing gurus at Spiceworks, “Everyone uses it, and for decades it’s been the default method of communication at work”. However, anyone who has had the misfortune of having to manage multiple email users, has probably been made painfully aware of the pitfalls posed by it’s limitations. As a result, a variety of alternatives have sprung up that attempt to solve these problems by incorporating instant messaging, video conferencing and file sharing. In terms of market share, Skype for Business has the greatest rate of adoption with 50% of organisations that have over 500 users currently using Skype for Business.


While collaborative software such as Slack is seen as innovative, user friendly, and widely compatible with a range of devices and operating systems, the runaway leader as favoured by IT professionals is Skype for Business. According to the survey, IT pros evaluated Skype for Business as the leading collaborative chat app for security, manageability and reliability.

Collaborative Software Percieved Attributes Graph

Collaborative Software Percieved Attributes Graph


Security Concerns

The report also revealed that almost 60% of IT pros believed that sensitive files and information should not be shared via group chat apps, which may explain their preference for Skype for Business. Another reason for this preference may also be the account management features offered by Skype for Business which facilitate more effective management for larger or growing organisations.


If you would like to know more about how Skype for Business or other Microsoft Products such as Office 365 could benefit your organisation feel free to get in touch. We’d love to hear from you.


To see the full results of the Spiceworks survey, click here.



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