Reliable Cloud services for demanding businesses.

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Multi-Cloud: 3 Reasons for a Managed Provider

Multi-cloud Provider: Due to the vast choice in public, private and hybrid cloud offerings, launched and launching, organisations don’t need to limit themselves to a single cloud environment. According to a study carried out by 451 Research, commissioned by Microsoft, 50% of organisations believed that independent providers, such as Serviceteam IT, are vital for future digital transformation. 2017 Microsoft Hosting & Cloud Study.

More than ever before, customers are looking to a single trusted advisor to provide transformation-oriented managed services and hybrid implementation. Customers are looking to service providers to not only transform IT but also transform their entire business – to rewire the building and support new requirements, all while keeping the lights on.

 -Melanie Posey, Vice President, 451 Research

While a multi-cloud strategy has the benefit of greater scalability and reduced risk, managing more than one cloud isn’t easy. That’s where a managed multi-cloud provider comes in handy.

Serious About Cloud?

Odds are if you are serious about the cloud, you’re already using at least one of Microsoft Azure, AWS, HPE Helion, Google Cloud, Oracle Cloud or somebodies cloud. There are benefits to each of the many cloud providers, however, it’s not only just good practice to have more than one, it’s also probably a necessity as each has its own unique features. Quite simply, not one vendor has the perfect answer to absolutely everything. If that were the case, there would be no competition!

Why use a Multi-Cloud Provider?

Expertise: Simplicity is not always a characteristic of some of the providers. The multitude of platforms, and the depth of the options available, that allow you to support hybrid, multi-cloud environments requires considerable expertise. That’s talent that can not only be hard to find, but enormously expensive to recruit.

Control: There are still many organisations that resist moving resources to the cloud, quite often simply because of the fear of the unknown and that they will lose control. Quite the opposite can be the case with a managed multi-cloud provider. Due to the extensive monitoring and reporting, provided by Serviceteam IT, and pro-active design, delivery and maintenance, rather than less control, you get a lot more.

Security: Even though many of the providers have extensive resources for reliability and security, with some notable exceptions, nothing is perfect. Outages are an inevitability of any IT infrastructure, no matter where it is and who is responsible for it. However, any weakness can be mitigated with a multi-cloud design, especially regarding availability and service interruption. Security can be optimised with sensible pro-active processes and procedures and the implementation of Cloud Connect, restricted access mechanisms and user verification & authentication beyond merely passwords.

Having a managed multi-cloud solution provider can empower your precious IT staff, freeing internal IT teams from “fire-fighting” and tedious IT maintenance, in order for them to focus on more strategic, engaging projects that support organisational growth and delivery of business strategy.

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101, use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Cloud Connect Explained | An Introductory Guide

Cloud Connect uses the latest in fibre hardware technology to create a physical link between your network, and the cloud. Almost every organisation is now either using the cloud, or somewhere along the process towards adoption of the cloud.

The Cloud refers to Internet based computing. This is a model in which on-demand, low cost, shared computing resources can be used for a variety of tasks. Organisations use cloud computing for a number of reasons such as compute, backups, security or to host shared documents and resources.

If, like many organisations, you are also using the cloud, then it’s important to know about the connectivity infrastructure that supports the cloud. While most data will travel across the public Internet, Cloud Connect is a dedicated connection between your network and your cloud services. A dedicated connection means your data bypasses the public infrastructure, and therefore benefits from consistent performance and improved security.

Cloud Connect allows you to connect to any one of the many cloud service providers, including AWS (Amazon Web Services), Microsoft Azure, or Office 365. Additionally you can attain cost savings by using the same connection for multiple services. Efficiencies can also be gained through mitigation of outages through a fault resistant architecture, which allows an uptime of up to 99.999%.


Find out more about Cloud Connectivity Providers



Learn how to connect your private network to your cloud




Cloud Connect Benefits


Security

Secure network access is an essential component of cloud computing. Your data may be at risk if it travels over the public Internet network. However, with Cloud Connect, security is guaranteed as it’s a private dedicated connection, meaning that it’s for your data and your data only.


Resilience

If your organisation is reliant on cloud, then it’s no use if your connectivity infrastructure only allows you to access it only some of the time. Furthermore, incidents such as a contractor cutting through your fibre, could cut off your connectivity for weeks. Thankfully with Cloud Connect these scenarios are mitigated due to resilient failover options. This enables your business to stay online around the clock with up to 99.999% uptime as guaranteed by proactively monitored Service Level Agreements.


Performance

By having a dedicated and direct private connection that is not shared by anyone else, consistent high level performance is enabled. This results in a quality end-user experience on-top of a fast, efficient, and reliable service. Additionally, unlike shared connections, your route to cloud is unaffected by contention and demand at peak times.

Cloud Connect Features


Dedicated Bandwidth

The connection is not shared and dedicated end-to-end.

Predictable Latency

The latency is low and predictable, far better than an Internet VPN.

Range of Bandwidth

A range of bandwidth capacities, from 10Mbps to 10Gbps.

Totally scalable

Scale up or down in bandwidth to suit capacity needs.

Fully redundant

Redundant connections throughout by design.

Reduced Costs

Reduced or no cost of data transfer on Ingress or Egress.


How do you get one?

Serviceteam IT have enterprise solutions for organisations of any size. We offer scalability and flexibility that would otherwise be unavailable from legacy services, and deliver dedicated, secure, uncontended fibre connections for all your voice and data traffic. What Serviceteam IT offer is:

  • Extensibility – Our infrastructure can grow, adapt and scale to your business
  • Continuity – Network designed with contingency options for business continuity
  • Cost Savings – Do away with expensive hardware, switching, and set-up costs
  • Fully managed – Eliminate admin and billing headaches
  • Proactively monitored SLA – with up to 99.999% uptime
  • Maintainence – Hardware maintenance included in standard service
  • 24/7 Support – From a dedicated fault management team


With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101, use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Office 365 App Password with MFA | HowTo | 1 of 2

Part One | Part Two

If you’re using Multi-Factor Authentication for your organisation, and want to use applications which connect to your Office 365 account, you will need to create an Office 365 App Password. This is to enable the App to connect to Office 365. For example, if you’re using Outlook 2016 or earlier, Apple Mail App, Skype for Business or any other third party client with Office 365, you’ll need to create an App Password.

Thankfully, creating an Office 365 App Password is really easy to do, if a little hard to find.

Log in to the portal here: https://portal.office.com

  1. Once logged in, click on the Profile Picture on the top right:

    Office 365 App Password Portal Login Step One

    Office 365 Portal Login Step One

  2. Click on View account:

    Office 365 View Account App Password Step Two

    Office 365 View Account Step Two

  3. Click on Manage Security & Privacy:

    Manage Office 365 App Password Security Privacy Step Three

    Manage Security & Privacy Step Three

  4. Click on Additional security verification:

    Office 365 App Password Security Privacy Step Four

    Additional Security Verification Step Four

  5. Click on Update your phone numbers used for account security:

    Office 365 Update Numbers App Password Step Five

    Update Numbers Step Five

  6. Click on app passwords:

    Office 365 Select App Passwords Step Six

    Select App Passwords Step Six

  7. Click on create:

    Create Office 365 App Password Step Seven

    Create Office 365 App Password Step Seven

  8. Enter a Name in the box, something unique is recommended. I usually name the client application the App Password is associated with. In the example below I have used Apple Mail App. Click next:

    Name Office 365 App Password Step Eight

    Name Office 365 App Password Step Eight

  9. Now either copy by selecting the line, taking care not to pick up any spaces or other characters, or click on copy password to clipboard. You can now use this App Password in your client application, such as Apple Mail App, Thunderbird, iPhone, iPad. Take care as this is the only time you will see Your app password. They cannot be viewed or changed once you click close:

    Copy Office 365 App Password Step Nine

    Copy Office 365 App Password Step Nine

  10. When you Enrolled in Multi-Factor Authentication you were given an initial App Password. I recommend deleting the initial app password, in favour of creating individually named App Passwords. This allows you to ensure each device or client is separate, which is more secure and easier to manage when you want to remove authentication. Click Delete:

    Delete Office 365 App Password Step Ten

    Delete Office 365 App Password Step Ten

  11. Confirm you want to delete the App Password and click Yes:

    Confirm Delete Office 365 App Password Step Eleven

    Confirm Office 365 App Password Step Eleven

  12. The App Password has been successfully deleted. Click close:

    Change Office 365 App Password Step Twelve

    Change Office 365 App Password Step Twelve

  13. Thats it. You now have an App Password for your Apple Mail App. Repeat steps 7, 8 and 9 to create additional App Passwords.

    Review Office 365 App Password Step Thirteen

    Review App Password Step Thirteen

In Part Two, coming soon, I will demonstrate how you can add your App Password to a variety of clients and devices, including Apple Mail App, iPhone, iPad and Outlook 2016.

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivitycommunicationcontinuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Azure Multi-Factor Authenticator App | HowTo | 3 of 3

Part One | Part Two | Part Three

Azure Multi-Factor Authenticator App: In Part One I covered:

  • Why use Office 365 & Exchange Online with Azure Multi-Factor Authentication?

  • Enable modern authentication in Exchange Online

  • Office 365 & Exchange Online Multi-Factor Authentication in the Admin Portal

In Part Two I covered:

  • Enrol Accounts for Office 365 Multi-Factor Authentication

Once Office 365 Multi-Factor Authentication has been enabled and the users enrolled it is sensible for your users to install the Microsoft Authenticator App. The App can be downloaded for a number of devices:


Once the Azure Multi-Factor Authenticator App has downloaded and installed on your device.

Log in to the portal here: https://portal.office.com

  1. Once logged in, click on the Profile Picture on the top right:

    Azure Multi-Factor Authentication Portal Step One

    Azure Multi-Factor Authentication Portal Step One

  2. Click on View account:

    Azure Multi-Factor Authentication Step Two

    Azure Multi-Factor Authentication Step Two

  3. Click on Security & Privacy:

    Azure Multi-Factor Authentication My Account Step Three

    Azure Multi-Factor Authentication My Account Step Three

  4. Click on Additional security verification:

    Azure Multi-Factor Authentication Security Privacy Step Four

    Azure Multi-Factor Authentication Security Privacy Step Four

  5. Click on Update your phone numbers used for account security:

    Azure Multi-Factor Authentication Additional Security Verification Step Five

    Azure Multi-Factor Authentication Additional Security Verification Step Five

  6. Select the Authenticator app tick box:

    Azure Multi-Factor Authentication Security Verification Options Step Six

    Azure Multi-Factor Authenticator App Security Verification Options Step Six

  7. While you are here you can add in the Alternate authentication phone. Click Configure:

    Azure Multi-Factor Authentication Security Verification Details Step Seven

    Azure Multi-Factor Authenticator App Security Verification Details Step Seven

  8. You should see the Configure mobile app message box:

    Azure Multi-Factor Authentication Retrieving App Step Eight

    Azure Multi-Factor Authenticator App Retrieving App Step Eight

  9. The Configure mobile app QR code will now display:

    Azure Multi-Factor Authentication Configure App Step Nine

    Azure Multi-Factor Authenticator App Configure App Step Nine

  10. Open your Authenticator App on your device. The example below is from an iPhone. Select the plus + sign in the top right:

    Azure Authenticator App for iPhone Step Ten

    Azure Authenticator App for iPhone Step Ten

  11. Select Work or school account:

    Azure Authenticator App for iPhone Account Step Eleven

    Azure Authenticator App for iPhone Account Step Eleven

  12. Point the camera of your device at your screen to detect the QR code. If you receive a notification to allow the App access to your camera, select Allow. Otherwise select the Or enter code manually:

    Azure Authenticator App for iPhone QR Code Step Twelve

    Azure Authenticator App for iPhone QR Code Step Twelve

  13. You should now have a new account:

    Azure Authenticator App for iPhone Complete Step Thirteen

    Azure Authenticator App for iPhone Complete Step Thirteen

  14. The activation status will now be checked:

    Azure Multi-Factor Authentication Checking Status Step Fourteen

    Azure Multi-Factor Authentication Checking Status Step Fourteen

  15. Click Save:

    Azure Multi-Factor Authentication App Configured Step Fifteen

    Azure Multi-Factor Authentication App Configured Step Fifteen

  16. Click Verify preferred option:

    Azure Multi-Factor Authentication Configure App Step Sixteen

    Azure Multi-Factor Authentication Configure App Step Sixteen

  17. You should now see the Verifying app notice:

    Azure Multi-Factor Authentication Verifying App Step Seventeen

    Azure Multi-Factor Authentication Verifying App Step Seventeen

  18. Open the Authenticator App on your device. Enter the code in the verification code box. The code will change every thirty seconds. Click Verify:

    Azure Multi-Factor Authentication Verification Code Step Eighteen

    Azure Multi-Factor Authentication Verification Code Step Eighteen

  19. If you receive a Verification failed error it’s most probably because you were too slow:). Click Retry and repeat steps 16, 17 and 18:

    Azure Multi-Factor Authentication Verification Failed Nineteen

    Azure Multi-Factor Authentication Verification Failed Nineteen

  20. Once successful you will see an Updates successful notice. Click Close:

    Azure Multi-Factor Authentication Setup Success Step Twenty

    Azure Multi-Factor Authentication Setup Success Step Twenty

  21. That’s it. You will now be returned to the Portal home page. I recommend using the Notify me through the app option by going through steps 1 to 5 to return to:

    Azure Multi-Factor Authentication Select Option Step Twenty One

    Azure Multi-Factor Authentication Select Option Step Twenty One

In order to test, log out of the portal then log back in. You will be prompted for your verification code or your device will notify you that verification is required depending upon which option you chose.

One final task is to create and assign App Passwords, which I will cover in two future posts: Office 365 App Password | HowTo | 1 of 2

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivitycommunicationcontinuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Office 365 Multi-Factor Authentication | HowTo | 2 of 3

Part One | Part Two | Part Three

Office 365 Multi-Factor Authentication: In Part One of Three I covered:

  • Why use Office 365 & Exchange Online with Azure Multi-Factor Authentication?

  • Enable modern authentication in Exchange Online

  • Office 365 & Exchange Online Multi-Factor Authentication in the Admin Portal

The next phase of the process is to enrol the user for Office 365 Multi-Factor Authentication.

Enrol Accounts for Office 365 Multi-Factor Authentication

Once the attribute has been enabled for their account via an administrator, the user now needs to register for . The user should sign in as normal:

  1. Log in to the portal here: https://portal.office.com using using their username and password. Click Sign in:
    Office 365 Multi-Factor Authentication Login Step One

    Login Step One

  2. The user will now see the below asking them to further verify their account. Click Set it up now:
    Office 365 Multi-Factor Authentication Set-Up Step Two

    Exchange Online MFA Set-Up Step Two

  3. The user will now see two drop-down option boxes. The first for the method and the second for location:
    Office 365 Multi-Factor Authentication Verify Step Three

    Office 365 MFA Verify Step Three

  4. I recommend using the Authentication phone option as we will assume the user has no contact details added in their profile. This allows them to select the country and set the number the text or call verification is sent to. Click Select you country or region, select the appropriate one for you. Enter your number to be contacted, the example is 123456789. Select the Send me a code by text message or Call me., the example is text message. Click Contact me:
    Office 365 Multi-Factor Authentication Verify Step Four

    Azure MFA Verify Step Four

  5. You will now be taken to Step 2, confirming that a text message has been sent to the telephone number with the country code you completed in 4 above.
    Office 365 Multi-Factor Authentication Send Text Step Five

    Exchange Online MFA Send Text Step Five

  6. You will receive a text message on your phone within 60 seconds. If you do not receive the verification code text, please check the number displayed in 5 above:
    Office 365 Multi-Factor Authentication Verify Code Step Six

    Office 365 MFA Verify Code Step Six

  7. Use the code from 6 and enter it in to the box, the example below is 373318. Click Verify:
    Office 365 Multi-Factor Authentication Add Code Step Seven

    Azure MFA Add Code Step Seven

  8. You have now verified your identity and will be given an App Password which can be used to access your email using an application, such as the Apple Mail App. I will cover App Passwords in more detail in Part Three. Click Done:
    Office 365 Multi-Factor Authentication Initial App Password Step Eight

    Exchange Online MFA Initial App Password Step Eight

  9. If this was a new user with a temporary password they will need to update their password and Sign in. Enter the Current passwordNew password and Confirm (new) Password:
    Office 365 Multi-Factor Authentication Password Update Step Nine

    Azure MFA Password Update Step Nine

  10. Click Update password and sign in:
    Office 365 Multi-Factor Authentication Password Update Step Ten

    Office 365 MFA Password Update Step Ten

  11. If you have self-service password recovery enabled will now need to enter additional information in order to recover access to your account. Click Next:
    Office 365 Multi-Factor Authentication Password Authorisation Step Eleven

    Azure MFA Password Authorisation Step Eleven

  12. Select the Authentication email Set it up now:
    Office 365 Multi-Factor Authentication Password Authorisation Step Twelve

    Exchange Online MFA Password Authorisation Step Twelve

  13. Enter an email address that you have access to, such as your personal email address. You cannot add any email domains which are associated with your Exchange Online Tenant as this needs to be unique to the user. Click email me:
    Office 365 Multi-Factor Authentication Password Additional Verification Step Thirteen

    Azure MFA Password Additional Verification Step Thirteen

  14. You will now receive a verification code via email to the address you entered in 13:
    Office 365 Multi-Factor Authentication Email Confirmation Step Fourteen

    Office 365 MFA Email Confirmation Step Fourteen

  15. Enter the code you received in 14 in the box, in the example the code is 836919. Click verify:
    Office 365 Multi-Factor Authentication Code Confirmation Step Fifteen

    Azure MFA Code Confirmation Step Fifteen

  16. We now need to set the Authentication phone. Select Verify:
    Office 365 Multi-Factor Authentication Phone Verify Step Sixteen

    Exchange Online MFA Phone Verify Step Sixteen

  17. In this step you will verify the number you used in 4. Click text me:
    Office 365 Multi-Factor Authentication Text Verify Step Seventeen

    Azure MFA Text Verify Step Seventeen

  18. You will receive a text message on your phone within 60 seconds:
    Office 365 Multi-Factor Authentication Text Verify Step Eighteen

    Office 365 MFA Text Verify Step Eighteen

  19. Use the code from 18 and enter it in to the box, in the example the code is 242564. Click Verify:
    Office 365 Multi-Factor Authentication Text Verify Step Nineteen

    Azure MFA Text Verify Step Nineteen

  20. You have now created two forms of verification and your account recovery details. Click finish:
    Office 365 Multi-Factor Authentication Verify Complete Step Twenty

    Exchange Online MFA Verify Complete Step Twenty

Enrol Authenticator App for Azure Multi-Factor Authentication

To enrol your user account for Office 365 Multi-Factor Authentication App and create App Passwords, continue to Part Three.

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivitycommunicationcontinuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!