Creating solutions for productive, connected team working.

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Top 10 Reasons to Use Office 365

Our top 10 reasons to use Office 365 should include the Hybrid option, then you don’t have to make a choice between cloud or on-premise. You get the best of both worlds. For the majority of businesses, Office 365 makes much more sense, and Microsoft is not a consumer-grade advertising provider. Here are our Top 10 reasons why we think Office 365 is best.

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Business Continuity helps BanaBay Grow

Midlands-based Cloud specialists Serviceteam IT support a flourishing organisation. Providing Office 365, Internet, IP Telephony, Business Continuity and IT Support for industry-leading grower, BanaBay.

Serviceteam IT, based in Birmingham, have confirmed the fourth consecutive year with BanaBay. Having delivered an initial fibre connection, services now include. IP Telephony, IT Support, Office 365 Support, Cloud Backup and Business Continuity.

What do we do?

  • Business Continuity: Infrastructure failure, user error, Ransomeware & Cyber Attacks or simple acts of God have dramatic affects upon any business. Serviceteam IT have implemented industry leading Datto ALTO for Banabay. The Datto ALTO is a fully featured complete data-protection platform. Providing enterprise grade business continuity at a small business price. Faster backups, faster restores, and superior recovery times, seamlessly addresses complex data protection use cases right out of the box.
  • IP Telephony: BanaBay required a flexible telephony system that could scale with the business. Communication between multiple countries can quickly become costly. BanaBay is a global business, in a competitive market and therefore cost is an important issue. Serviceteam IT solved their communication issues by sourcing and overseeing the installation of an IP Telephony system. This allows their staff to communicate seamlessly across the globe. And at a fraction of the cost of a traditional phone system.
  • Internet: Access to the Internet is important to BanaBay, ensuring that a robust Internet connection is available. Unexpected downtime was affecting the productivity of the business. Serviceteam IT solved their connectivity issues by sourcing and overseeing the installation of a high availability fibre Internet connection. This allowed the global workforce to connect to the resources they required on demand 24/7.
  • IT Support: A specific challenge was managing all of the businesses IT assets, and dealing with the day-to-day issues of technology. All without having to establish an IT department. Serviceteam IT implemented a dedicated support plan, allowing BanaBay to outsource their day-to-day IT problems. Enabling them to concentrate on their core business. IT Support costs are reduced with on-site self service Appliances. Functions such as self-service password management for all of their diverse services, user & service logging, asset management and network monitoring.
  • Office 365: The final challenge was that of enabling collaboration between multiple staff, in multiple sites, across the globe. Getting them access the resources they needed, as and when required. Microsoft Cloud Productivity Partner, Serviceteam IT enabled BanaBay to take advantage of the latest cloud-based productivity software, Office 365. This allowed their staff to communicate via email and Skype for Business, share and edit documents in real-time. Enabling effective collaboration between employees.

About BanaBay

BanaBay specialises in the production of premium quality fruit, with employees worldwide. Communication is therefore fundamental to the successful operation of the business and Banabay is dependent on having a robust and resilient IT infrastructure. After several years of rapid continuous growth, Banabay faced the challenge of applying the appropriate technology to support communication and collaboration within the business. The main areas that presented a challenge to BanaBay were telephony cost, internet reliability, IT support, collaboration capability and the absolute need for business continuity and disaster recovery.

“Serviceteam IT have been our IT support provider since the early stages of our business and helped us manage our technology as we have scaled. They take a holistic approach to technology to ensure that our current systems work for us while keeping us abreast of where our tech should be heading. They feel like part of the team and provide us with a number of IT services including outsourced IT support as they genuinely care about our infrastructure and our business.”

Mark O’Sullivan, Managing Director

Thank You

We’re proud to provide services and good value to our customers. We would like to thank BanaBay for giving us glowing recommendations to many new customers, including Substrakt and Rewired PR. If your organisation is moving premises or expanding, Serviceteam IT can provide a free, no-obligation network, cloud and communications consultation. Ensuring your organisation has the tools required, for the level of service needed.

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Office 365 App Password with MFA | HowTo | 1 of 2

Part One | Part Two

If you’re using Multi-Factor Authentication for your organisation, and want to use applications which connect to your Office 365 account, you will need to create an Office 365 App Password. This is to enable the App to connect to Office 365. For example, if you’re using Outlook 2016 or earlier, Apple Mail App, Skype for Business or any other third party client with Office 365, you’ll need to create an App Password.

Thankfully, creating an Office 365 App Password is really easy to do, if a little hard to find.

Log in to the portal here: https://portal.office.com

  1. Once logged in, click on the Profile Picture on the top right:

    Office 365 App Password Portal Login Step One

    Office 365 Portal Login Step One

  2. Click on View account:

    Office 365 View Account App Password Step Two

    Office 365 View Account Step Two

  3. Click on Manage Security & Privacy:

    Manage Office 365 App Password Security Privacy Step Three

    Manage Security & Privacy Step Three

  4. Click on Additional security verification:

    Office 365 App Password Security Privacy Step Four

    Additional Security Verification Step Four

  5. Click on Update your phone numbers used for account security:

    Office 365 Update Numbers App Password Step Five

    Update Numbers Step Five

  6. Click on app passwords:

    Office 365 Select App Passwords Step Six

    Select App Passwords Step Six

  7. Click on create:

    Create Office 365 App Password Step Seven

    Create Office 365 App Password Step Seven

  8. Enter a Name in the box, something unique is recommended. I usually name the client application the App Password is associated with. In the example below I have used Apple Mail App. Click next:

    Name Office 365 App Password Step Eight

    Name Office 365 App Password Step Eight

  9. Now either copy by selecting the line, taking care not to pick up any spaces or other characters, or click on copy password to clipboard. You can now use this App Password in your client application, such as Apple Mail App, Thunderbird, iPhone, iPad. Take care as this is the only time you will see Your app password. They cannot be viewed or changed once you click close:

    Copy Office 365 App Password Step Nine

    Copy Office 365 App Password Step Nine

  10. When you Enrolled in Multi-Factor Authentication you were given an initial App Password. I recommend deleting the initial app password, in favour of creating individually named App Passwords. This allows you to ensure each device or client is separate, which is more secure and easier to manage when you want to remove authentication. Click Delete:

    Delete Office 365 App Password Step Ten

    Delete Office 365 App Password Step Ten

  11. Confirm you want to delete the App Password and click Yes:

    Confirm Delete Office 365 App Password Step Eleven

    Confirm Office 365 App Password Step Eleven

  12. The App Password has been successfully deleted. Click close:

    Change Office 365 App Password Step Twelve

    Change Office 365 App Password Step Twelve

  13. Thats it. You now have an App Password for your Apple Mail App. Repeat steps 7, 8 and 9 to create additional App Passwords.

    Review Office 365 App Password Step Thirteen

    Review App Password Step Thirteen

In Part Two, coming soon, I will demonstrate how you can add your App Password to a variety of clients and devices, including Apple Mail App, iPhone, iPad and Outlook 2016.

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivitycommunicationcontinuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Leased Line Connectivity: What is it?

If your organisation needs connectivity to support business critical data and applications, it’s important to find a solution that works for you, and a leased line connection is often part of that. Leased lines provide connections between networks that require data to ease communication. This could mean they connect offices to the Internet, or to other geographically distant offices and sites, or they might even carry telephony data such as a call centre.

In short:

A leased line is a dedicated, uncontended, symmetric, resilient data connection often used by businesses or distributed organisations.

Since that contains a lot of technical jargon, let’s run through those terms individually:

Leased Line Features


Dedicated

This means your leased line connection is solely used for your data.

This is important for two reasons. Firstly it’s better for data security as your data doesn’t travel on public routes. But it also means other users don’t affect the quality of your connection.

Uncontended

Contention ratio is the maximum potential demand at any one time, over the actual available bandwidth.

Often with shared Internet connections such as home broadband there are peaks and troughs in terms of bandwidth. You may notice in the evenings that Internet seems ‘slower’. The higher the ratio, the more likely that your connection will be affected and ‘slowed down’ at peak times.

A dedicated leased line will have a 1:1 contention ratio. This means that the provider can guarantee a fixed speed or bandwidth, regardless of the time of day.

Symmetric

This means the downloads speeds are the same as the upload speeds. This is useful for a number of common activities such as:

  • Online Backups
  • Desktop as a Service
  • Video Conferencing
  • IP Telephony
  • Uploading large files

Additionally, leased line connections usually come at higher bandwidths than ordinary connections with up to 10Gbps capacity available.

Resilient

Resilience means that the connection doesn’t go wrong, and if it does, it has the ability the quickly recover. Most leased line connections have around 99.99% uptime. That’s about 60 seconds of downtime a week.

If your organisation is dependent on connection to the outside world, then it is vulnerable if this connection is lost. Having a connection with resilience mitigates this and provides business continuity.

A resilient leased line solution will ensure there is no single point of failure. This can be done by incorporating secondary lines to increase diversity, which means using multiple providers, fibre routes, and entry points. If connectivity is at the forefront of your operations, then a diverse leased line solution provides much better protection against interruptions or outages.

Leased Line Benefits


Save Time & Money

An improved connection provides an excellent return on investment, and enables organisations to take full advantage of cost-saving cloud services. Additionally the increased resilience of leased line connections means that the impact of costly downtime is mitigated.

Improve Productivity

Work smarter, not harder. Every organisation is somewhere on the way to being on the cloud, if not already fully cloud based. Cloud based software and collaboration services improves the way people work, and link them more effectively to sites or customers located in other sites or even across the globe.

Security & Continuity

Enjoy peace of mind with secure private virtual cloud. Mitigate both cost challenges and migration risks with flexibility and ensure business critical functions stay online around the clock with high availability backed by SLAs.

How do you get one?


Serviceteam IT have enterprise solutions for organisations of any size. We offer scalability and flexibility that would otherwise be unavailable from legacy services, and deliver dedicated, secure, uncontended fibre connections for all your voice and data traffic. What Serviceteam IT offer is:

  • Extensibility – Our infrastructure can grow, adapt and scale to your business
  • Continuity – Network designed with contingency options for business continuity
  • Cost Savings – Do away with expensive hardware, switching, and set-up costs
  • Fully managed – Eliminate admin and billing headaches
  • Proactively monitored SLA – with up to 99.999% uptime
  • Maintainence – Hardware maintenance included in standard service
  • 24/7 Support – From a dedicated fault management team

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Award Winning Communication – Congratulations to Genesis Innovations

We always like to shout about our customer success, and we are pleased to announce that on Friday night at the Edgbaston Cricket Ground, Arun Luther of Genesis Innovations picked up the 2017 Signature Award for Excellence in Finance.

The Signature Awards celebrate the best in those involved in the wealth creation process and with a link to servicing the business community with categories in banking, law, accountancy and for those involved in land, architecture and property development. The awards shine a spotlight on the work of those professionals who have produced cutting edge thinking and have driven the market forward.

Arun came to us when was planning some marketing initiatives. He needed to know how effective his marketing was. He also needed to make sure that he had the communication systems and infrastructure in place, so that his clients were able to contact him wherever he was. That same day we set-up an IP Telephony phone system with Arun’s preferred number assignment for marketing communications. As the needs of Genesis Innovations have grown we have added handsets for use in their new office, again set-up immediately and without fuss. We’re proud that we’ve been able to help bring success to our customers.

If you’d like to improve the way you communicate with customers and take advantage of (award-winning) telephony, feel free to contact us or get in touch on 0121 468 0101.

If you would like to find out more about the features and benefits of IP Telephony, hit this link or take a brochure [pdf].