IP Telephony (IPT) is ideal for any organisation that requires instant and reliable communication.

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Business Continuity helps BanaBay Grow

Midlands-based Cloud specialists Serviceteam IT support a flourishing organisation. Providing Office 365, Internet, IP Telephony, Business Continuity and IT Support for industry-leading grower, BanaBay.

Serviceteam IT, based in Birmingham, have confirmed the fourth consecutive year with BanaBay. Having delivered an initial fibre connection, services now include. IP Telephony, IT Support, Office 365 Support, Cloud Backup and Business Continuity.

What do we do?

  • Business Continuity: Infrastructure failure, user error, Ransomeware & Cyber Attacks or simple acts of God have dramatic affects upon any business. Serviceteam IT have implemented industry leading Datto ALTO for Banabay. The Datto ALTO is a fully featured complete data-protection platform. Providing enterprise grade business continuity at a small business price. Faster backups, faster restores, and superior recovery times, seamlessly addresses complex data protection use cases right out of the box.
  • IP Telephony: BanaBay required a flexible telephony system that could scale with the business. Communication between multiple countries can quickly become costly. BanaBay is a global business, in a competitive market and therefore cost is an important issue. Serviceteam IT solved their communication issues by sourcing and overseeing the installation of an IP Telephony system. This allows their staff to communicate seamlessly across the globe. And at a fraction of the cost of a traditional phone system.
  • Internet: Access to the Internet is important to BanaBay, ensuring that a robust Internet connection is available. Unexpected downtime was affecting the productivity of the business. Serviceteam IT solved their connectivity issues by sourcing and overseeing the installation of a high availability fibre Internet connection. This allowed the global workforce to connect to the resources they required on demand 24/7.
  • IT Support: A specific challenge was managing all of the businesses IT assets, and dealing with the day-to-day issues of technology. All without having to establish an IT department. Serviceteam IT implemented a dedicated support plan, allowing BanaBay to outsource their day-to-day IT problems. Enabling them to concentrate on their core business. IT Support costs are reduced with on-site self service Appliances. Functions such as self-service password management for all of their diverse services, user & service logging, asset management and network monitoring.
  • Office 365: The final challenge was that of enabling collaboration between multiple staff, in multiple sites, across the globe. Getting them access the resources they needed, as and when required. Microsoft Cloud Productivity Partner, Serviceteam IT enabled BanaBay to take advantage of the latest cloud-based productivity software, Office 365. This allowed their staff to communicate via email and Skype for Business, share and edit documents in real-time. Enabling effective collaboration between employees.

About BanaBay

BanaBay specialises in the production of premium quality fruit, with employees worldwide. Communication is therefore fundamental to the successful operation of the business and Banabay is dependent on having a robust and resilient IT infrastructure. After several years of rapid continuous growth, Banabay faced the challenge of applying the appropriate technology to support communication and collaboration within the business. The main areas that presented a challenge to BanaBay were telephony cost, internet reliability, IT support, collaboration capability and the absolute need for business continuity and disaster recovery.

“Serviceteam IT have been our IT support provider since the early stages of our business and helped us manage our technology as we have scaled. They take a holistic approach to technology to ensure that our current systems work for us while keeping us abreast of where our tech should be heading. They feel like part of the team and provide us with a number of IT services including outsourced IT support as they genuinely care about our infrastructure and our business.”

Mark O’Sullivan, Managing Director

Thank You

We’re proud to provide services and good value to our customers. We would like to thank BanaBay for giving us glowing recommendations to many new customers, including Substrakt and Rewired PR. If your organisation is moving premises or expanding, Serviceteam IT can provide a free, no-obligation network, cloud and communications consultation. Ensuring your organisation has the tools required, for the level of service needed.

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!

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Award Winning Communication – Congratulations to Genesis Innovations

We always like to shout about our customer success, and we are pleased to announce that on Friday night at the Edgbaston Cricket Ground, Arun Luther of Genesis Innovations picked up the 2017 Signature Award for Excellence in Finance.

The Signature Awards celebrate the best in those involved in the wealth creation process and with a link to servicing the business community with categories in banking, law, accountancy and for those involved in land, architecture and property development. The awards shine a spotlight on the work of those professionals who have produced cutting edge thinking and have driven the market forward.

Arun came to us when was planning some marketing initiatives. He needed to know how effective his marketing was. He also needed to make sure that he had the communication systems and infrastructure in place, so that his clients were able to contact him wherever he was. That same day we set-up an IP Telephony phone system with Arun’s preferred number assignment for marketing communications. As the needs of Genesis Innovations have grown we have added handsets for use in their new office, again set-up immediately and without fuss. We’re proud that we’ve been able to help bring success to our customers.

If you’d like to improve the way you communicate with customers and take advantage of (award-winning) telephony, feel free to contact us or get in touch on 0121 468 0101.

If you would like to find out more about the features and benefits of IP Telephony, hit this link or take a brochure [pdf].


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Smart Network: Connect Cloud, Telephony, Sites & Internet with VLANs

A Smart Network allows you to use multiple services over a single connection, using secure VLANs to split the circuit. The benefit is the consolidation of voice, video, telephony, data and Internet services meaning you get a flatter, simpler, and easier-to-manage network.

How does it work?

Why do you need multiple connections for all your services when one will do? Smart Networks solve this problem.

A Smart Network is a business internet service that provides business-grade, end to end fibre. The line is uncontended, meaning there is no disruption from consumer peaks in the traffic. This means customers receive ultra-fast, symmetrical and fully scalable Internet connectivity that continues to serve your needs as your organisation grows, thereby future proofing your connectivity investment.

The clever bit is that you don’t need the entire capacity of your connection for Internet, you can split the circuit using secure VLANs and use it to deliver other services and applications, thus reducing infrastructure costs. The service provides uncontended and scalable bandwidth for all the critical services that your organisation needs – both now, and in the future. A Smart Network  connection delivered by Serviceteam IT allows your organisation to benefit from a customer first approach, and enjoy highly available support backed by proactively monitored Service Level Agreements.

  • Delivered via existing fibre: eliminate downtime
  • Uses spare capacity: efficient use of resources
  • Single connection: minimising complexity
  • Consolidated infrastructure: vastly reducing costs immediately
  • Each service has it’s own VLAN: totally secure and private
  • Delivered as a port per service: easy to manage
  • Totally scalable to the capacity of your fibre: future proofing your investment

A Smart Network enables your organisation to converge multiple services over one connection.


One of the primary challenges for IT departments is in upgrading existing infrastructure. Smart Networks have flexibility & extensibility so that if your organisation grows, your network has the scalability to grow with you.

We consider a range of options to suit your organisation and budget. We offer a range of options starting from 10Mbps through to 10Gbps. If your business grows, your network has the scalability to grow with you.


A smart network provides business grade, end-to-end connectvity and nothing less. Connect with a simple plug and play installation process that reduces switching costs, and the technical and administraive burden.


Enjoy peace of mind with secure private virtual cloud. Minigate both cost challenges and migration risks with flexibility and ensure business-critical functionons stay online around the clock with high avaliability backed by Service Level Agreements.

Fully Managed

Managed networks enable you to outsource the management of all, or certain specific parts of your networks to an expert partner. We offer bespoke management services to cover everything from set-up to operations.

Cloud Ready

We ensure that your connection is supportive of your organisation. It’s critical that underlying infrastructure can deliver high availability, security, mobility to enable your organisation is ready to take advantage of the cloud.

You can find more detail in the brochure: Serviceteam IT Smart Network. If you have any questions or need a little more information please get in touch.

Smart Network Infographic

Smart Network Infographic

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IP Telephony – What is it?

We asked Trevor, a relative newcomer to IP Telephony, to explain what it is, what it can do, and how you can benefit from it, in his own words:

A question most often asked by many people, including myself when I first heard of IP Telephony. From my research it has nothing to do with the film IP man, neither is it to do with the childhood classic of picking team mates, ip dip do, nope, turns out it’s IT terminology for alternative communications, or 21st century communications. I’ll try over the course of this post to explain in better detail what it is, what it does and also list some benefits of an IP Telephony service.

What does Internet Protocol Telephony (IP Telephony) mean?

There are many sites that offer an explanation into this, the following is a quote from techopedia.com:

Internet Protocol Telephony (IP Telephony) is the use of IP-based networks to build, provide and access voice, data or other forms of telephonic communications. IP telephony provides traditional telephonic communication over an IP-based network, the Internet – via an Internet service provider (ISP) – or directly from a telecommunications service provider.

Glad that’s cleared up!

That’s the problem I’ve found with most sites, they tend to cater to people in an IT industry, well what about those starting out or those who aren’t fully tech savvy? To me, reading this is like trying to read and understand Russian, impossible. Allow me to offer an alternative explanation of my understanding of what it is.
Currently most people use a standard phone line (also known as PSTN- Public Switched Telephone Network). This is your basic plug-in phone socket in the wall. Where an IP phone differs is that is instead of using the phone line, it uses your internet connection to make and receive calls.

In a nutshell that is a pretty accurate description of what IP telephony means and is, using your internet to make and receive calls.

Now that’s cleared up let’s discuss a bit about what it actually does and how.

Excuse me for a moment whilst I get a little ‘techie’.

The way IP telephony works is that the accompanying software digitizes the audio, encodes it, and sends it as ‘packets’ over your network and then decodes it at the receiving end. To make that relatable, when you send an MMS (picture or audio file) from your phone, it sends the information as a data file (0’s and 1s) and the receiving phone translates them 0’s and 1’s back into the picture or audio file. The same thinking can be applied to making a phone call using an IP phone, it sends your conversation as data (0’s and 1’s) and x at the receiving end back into audio. This means, effectively, that you only use data not ‘minutes’ when you make a call. Phew!

Basically the phone still makes and receives calls just like your normal telephone but it does it differently to the legacy system of old. So it makes and receives calls like a normal phone does, and you can carry out similar tasks as you would a normal phone, call transfer, hold etc.

So what are the benefits I hear you ask?

Well the benefits all depend on what you use communications for and how your business operates, I’ve listed below some of the key features that can be found in an IP telephony system, I’ve limited it to 14 otherwise I could go on for a while, the system can do most things, or be programmed to if feasible. Below that are 6 “advanced features” that it can also do.

Standard Features

  • Genuine per second billing and NO connection charges
  • Exceptionally low call rates
  • No expensive leasing on legacy telecoms equipment
  • Multiple Extensions
  • Unlimited IVR Auto Attendants
  • Call queuing with announcements
  • Unlimited Conferencing
  • Music On Hold
  • Operation times / night service
  • Ring groups
  • Optional Call Recording
  • Optional call monitor / barge
  • Voicemail to email
  • Call forwarding

Advanced Features

  • Global address book with click to dial
  • Dynamic Conferencing
  • Caller ID for incoming calls
  • Call centre wallboard
  • Outlook / CRM integration with on screen pop up of inbound calls
  • Custom reports

Did you know!

The technology is currently used by more than 40% of UK businesses to reduce telephony costs and improve business efficiencies.

In 2008, 80% of all new Private branch exchange (PBX) lines installed internationally were IP Telephony lines.

Businesses that will maximise the benefits of VoIP include those:

  • Where phone bills are a significant overhead
  • Making a large number of calls to mobile or international numbers
  • That would benefit from advanced phone system features, such as automatic call distribution
  • That have home workers or remote workers anywhere in the world

Well that went on for longer than expected! I hope you’ve enjoyed reading this and found it useful, if you’ve made it this far, congratulations and thank you for sticking with me!

If you require further information or would like to speak to someone about your organisation, please contact us here