Serviceteam IT Security News

An apparent glitch is preventing a number of users from signing into their accounts

A number of Twitter users from around the globe report experiencing problems when attempting to log into their accounts. The microblogging site is investigating what seems to be a glitch in its verification systems that is affecting some people who utilize text messages or automated phone calls as an added means of authentication.

Meanwhile, numerous complaints have been piling up in the Twitter Support thread, with many people claiming that the bug isn’t exactly new. Some users insist that they have been experiencing the issue for weeks, while others mentioned that the glitch has led to their accounts being suspended.

Users who rely on SMS messages or phone calls for two-factor authentication (2FA) can alternatively use a single-use back-up code that was generated by Twitter when they activated 2FA. The recovery code can also be useful when you lose your phone, obviously assuming you saved the code in a secure place in the first place.

Generally speaking, while SMS-based 2FA is better than not using the added factor at all, the social media giant offers two more – and safer – 2FA authentication methods: an authentication app and a physical security key.

Twitter introduced 2FA back in 2013 but it wasn’t until last November that it stopped requiring users to supply their phone numbers when activating 2FA – even when they wanted to use either of the two safer methods.

Among other things, SMS-based 2FA falls short of protecting people against SIM swapping attacks, which is also how the account of the platform’s CEO Jack Dorsey was hijacked last year.

Speaking of account takeovers, Twitter was thrust into the spotlight last month after experiencing one of the biggest data breaches in its history.

Source: HERE

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101, use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!