We get asked this particularly irksome issue by clients from time to time. It’s almost always described as “all of the emails from our most important client are going into Spam” or perhaps “the world is about to end and I’ve found the most important email ever in my Junk Folder”. Ordinarily this can be […]
The act of conveying information for the purpose of creating a shared understanding.
This week, BT had an outage. Hundreds of thousands of customers were left without internet or phone services. In the aftermath, it was discovered that the cause was a broken router, and this single point of failure was responsible for widespread disruption, and the loss of incalculable productive hours and revenue. Additionally, BT’s customer contact […]
Goodness, it’s been ever such a long time since I last posted. We’ve been busy. I wish I could say we’ve been busy acquiring new customers and altering many a paradigm. The reality is much more mundane but equally as important. We moved into our own office on the 1st December 2015, and as it […]