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For the majority of people calling insurance companies isn’t the most favoured activity. The insurance industry is one of the least innovative areas for customer experience. This is changing however and artificial intelligence (AI) is now playing a great role in this change. AI technology has the potential to disrupt the insurance industry and revolutionise consumer experience.

Many have labelled the rise of Artificial Intelligence (AI) as a new type of industrial revolution. AI has the potential to improve productivity across a range of sectors, whilst lowering costs. However, there are risks of AI, similar to any technology that is not adequately managed or secured. The criminal network has been improving this capability for years through the use of botnets, and AI brings with it a new range of cyber security risks.

Cloud may be the heart of many companies’ infrastructure but it would be nothing without the veins of connectivity that keep the data flowing. The UK Cloud Snapshot Survey 2017 asked what cloud connection companies use to access their cloud solutions. This was split out from their normal office connectivity unless they relied on an open public cloud connection.