Serviceteam IT Security News

This guidance introduces the approach the NCSC have developed to help you understand the security of Software as a Service (SaaS) offerings, and gain confidence using them.

Please note that this guidance is primarily aimed at risk owners and IT deployment teams, not the end users of SaaS offerings. More specifically, this guidance is aimed at people looking to help their organisations:

  • make use of SaaS offerings
  • carry out due diligence on the security of a chosen SaaS offering before deployment
  • understand the risks of an already deployed SaaS offering

We’ve used this approach to investigate the security of a number of popular SaaS offerings. However, if you’re interested in a service not covered in this first release, you can use our approach to perform your own security review.

The SaaS business model involves consumers accessing centrally hosted software applications via the Internet. SaaS is one of the main three categories of cloud computing. The other two – Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) – are not covered by this guidance.

How we investigated SaaS security

Having developed a set of SaaS security principles (derived from the larger NCSC Cloud Security Principles), we examined a SaaS offering to find out how it measures up against the SaaS security principles.

To establish how well each principle is met, we intentionally ask questions which can be answered without requiring in-depth research, or direct consultation with the service provider. Having answers to these questions can help give confidence that the SaaS provider is:

  • protecting your data in transit between clients and the service, as well as within the service
  • protecting user accounts by recommending authentication and authorisation policies
  • providing logging and auditing to maintain user experience and flexibility for the majority of responsible users (this approach is preferable to prevention and control, which some users may try to work around)

You can also use the SaaS security principles to help understand if the SaaS provider is protecting your information against phishing, hacking, and password guessing, as explained in the Cyber Essentials threat model.

SaaS for sensitive work

If you are going to use a service for more sensitive workloads (such as processing large amounts of personal data, or as part of a larger more trusted system) you should conduct a more thorough analysis of the service using the full cloud security framework

Some cloud providers, such as AmazonAtlassianGoogle, and Microsoft publish detailed information about the security of their products. Whether in the form of security white papers or direct responses to our cloud principles, these can help inform your decision making.

Using our service-specific advice

The services covered by this first publication were chosen using Government Digital Service research on applications frequently used across government. The inclusion or exclusion of a service does not imply it is more or less secure than any other. Depending on the types and amount of information being moved to the service, you may want to take extra steps to protect your data.

More importantly, this guidance is not simply about configuring a particular SaaS offering. The goal is to encourage you to make informed information-risk decisions about any SaaS offering.

Note that we have deliberately not considered the geographical location at which a service resides or processes information. Ultimately this is a decision for your organisation; you should be confident that the protections offered by the service are suited to your needs, and that any restrictions you place on the data are met. For more information on this, refer to the NCSC’s Cloud Security Principle 2: Asset protection and resilience

SaaS offerings reviewed in this publication

General recommendations

There is a shared responsibility between both the SaaS provider and the organisation consuming the service to ensure that the service is correctly used and secured.

Regardless of the type of service being consumed, the NCSC recommend that:

  • the SaaS offering should be centrally managed and users given the correct level of access
  • the SaaS offering should be accessed using up-to-date and regularly patched software
  • devices accessing the SaaS offering should be configured in line with the NCSC EUD Guidance
  • users should be made aware of the appropriate use of the service prior to receiving their credentials 
  • user accounts on the service should be suspended when no longer required
  • audit logs should be monitored and any suspicious activity investigated
  • SaaS providers publish their security claims in a publicly accessible and easy-to-find location


  • This guidance uses a subset of the Cloud Security Principles, appropriate to SaaS services with a more limited access to data.
  • This guidance does not directly consider some potentially important issues regarding cloud security and risk management. You can use the original Cloud Security Principles to help you fully understand the security of a cloud service. 
  • The guidance for each SaaS offering was written and published at the time shown on the page for that service. At the time of writing, all information was accurate. However, SaaS services can evolve very rapidly, so before deployment you should check the service to ensure it is still consistent with our findings.
  • The existence of NCSC guidance for a specific service does not imply endorsement or guarantee the security of said service.

Source: NCSC

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101, use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!