Microsoft has had its very own ‘who, me?’ moment after being forced to apologise for a bug that spammed administrators of its popular Teams platform.
The spam suggested customers should upgrade to avoid imminent deletion of data.
The Seattle-based giant dropped the ball back in April although an explanation only came in the past couple of days.
Users of the free version of the Teams platform received an email stating their trial was coming to an end and if they didn’t cough up for a new subscription there data would be dumped after 30 days.
Administrators would subsequently have 90 days to upgrade or face permanent deletion.
‘Er, sorry?’ was the widespread response from customers, who reasonably through the free version of Teams, was er… free Understandably customers were left a little baffled.
Users found similar warnings in Microsoft’s administration portal and reported worrying rumblings from official support orifices that Teams Free was merely a test version and would expire.
“Not so!” said Sam Cosby, a “Customer Experience & Obsession Product Manager” for Teams at Microsoft.
Sam Cosby admitted an attempt to clear up unused Teams Free accounts that had sat dormant for 90 days did not go entirely to plan.
“Unfortunately,” he said, “there was a bug that sent out notification emails to Teams Free Admins even if their organization was in use during the past 90 days.”
In responses to worried users, Crosby admitted the glitch was on the licensing side.
Those concerned about end dates would get an automatic extension “and won’t have to worry about any data loss.”
The incident is a reminder for anyone surfing Microsoft’s wave of freebies that the Windows giant can taketh away as easily as it giveth.